Effective Date: January 20, 2025

BetterMind Wellness LLC (“BetterMind Wellness,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

Information We Collect

We may collect the following categories of information:

Personal Information:

• Name
•  Address
•  Phone number
•  Email address
•  Date of birth
•  Payment information (e.g., credit card details for billing purposes)

Health Information:

•  Medical history
•  Psychological assessments and evaluations
•  Insurance information
•  Appointment details and treatment plans

Technical Information:

•  IP address
•  Browser type
•  Device type
•  Cookies and tracking technologies
• Other Information:  Feedback or survey responses

Communication preferences

Any other information you voluntarily provide

How We Use Your Information

We use the information we collect for the following purposes:

 To provide mental health counseling, psychological testing, and related services.

 To schedule and manage appointments.

 To communicate with you about your care and respond to your inquiries.

 To process payments and handle billing.

 To comply with legal and regulatory requirements, including HIPAA.

 To improve our services and develop new offerings.

 To send you updates, newsletters, or promotional materials, if you optin.

 For internal business purposes, such as auditing, data analysis, and research.

How We Share Your Information

We may share your information in the following circumstances:

With Your Consent:

We will share your information with your explicit consent.

With Service Providers:

We may share information with thirdparty vendors, contractors, and service providers who assist us with operations such as billing, IT support, and marketing. These providers are required to maintain the confidentiality of your information.

For Legal Reasons:

We may disclose information to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, safety, and property of BetterMind Wellness, its clients, and others.

With Insurance Providers:

We may share health and billing information with your insurance company for payment and coverage purposes.

In Business Transfers:

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

How We Protect Your Information

We implement a variety of technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include:

 Encryption of data in transit and at rest.

 Secure access controls and authentication mechanisms.

 Regular staff training on data privacy and security.

 Routine monitoring and auditing of systems.

Despite these efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your information:

Access and Correction:

You can request access to or correction of your personal or health information by contacting us.

Restrictions:

You can request restrictions on how we use or disclose your information.

Confidential Communications:

You can request to receive communications in a specific format or at a specific location.

OptOut:

You can opt out of receiving promotional communications by following the instructions in those messages or contacting us directly.

Complaints:

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.

Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies may collect information about your browsing behavior. You can control cookies through your browser settings.

Children’s Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child without consent, we will take steps to delete it.

ThirdParty Links

Our website may contain links to thirdparty websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please contact us at:

BetterMind Wellness LLC

Phone: 586 495 6021

Email: bettermindwellnessllc@gmail.com

Thank you for trusting BetterMind Wellness with your care. Your privacy and trust are our priorities.